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Complaints Procedure

The Geelong Cemeteries Trust (the Trust) is committed to providing fair consideration when appointing successful tenderers, contractors and suppliers, to ensure services provided by the Trust delivers quality outcomes for our community.

The Supplier Complaints Management Procedure is a process for managing supplier complaints about Trust procurement in a consistent way across the organisation. The procedure is designed to provide an effective and efficient process for managing supplier complaints. It sets out who will be involved in the process, and their roles and responsibilities.

All procurement complaints will be initially directed to the Trust’s Chief Purchasing Officer, who will acknowledge the complaint and provide an indicative timeline for when a response can be expected.

The procedure applies only to the acquisition stage of procurement activities. Any complaints about the management of a contract should be made in accordance with the relevant provisions of the particular contract.