Geelong Cemeteries Trust recognises collecting the ashes of a loved one is a deeply emotional and significant moment. Our process is designed to provide care, dignity, and choice, while ensuring you feel supported at every step.
We also understand that during times of grief, knowing what to expect can bring comfort. This comprehensive guide explains the process of collecting ashes.
At the time of arranging the cremation/funeral
As part of the cremation/funeral arrangement, the Funeral Director will assist you in nominating whether:
- You wish to collect your loved ones ashes directly from us, or
- Your chosen Funeral Director will collect the ashes on your behalf.
Following cremation
Following cremation, ashes are sealed in a simple urn with an identifying label.
- If you are collecting your loved one’s ashes directly from us: the ashes will be transferred from Geelong Memorial Park (the location of our Crematorium) to Geelong Eastern Cemetery administration office.
- If your chosen Funeral Director is collecting the ashes: They will do this on your behalf and contact you directly.
The Authorising Person is the only person permitted to collect the ashes.
The Authorising Person may nominate another person to collect the ashes on their behalf, which requires approved written permission to us. Our friendly client services team can assist with this process, or any questions you may have.
Contact from Geelong Cemeteries Trust
A member from our friendly client services team will contact the Authorising Person following the cremation.
- Contact is first made by letter to advise your loved one’s ashes are in our care and to expect a phone call from us.
- This is followed by phone contact from our client services team, with the timeframe being approximately two weeks from the date of cremation.
Alternatively, you are welcome to contact our team at any time following the cremation to organise the collection appointment.
If you are not ready to collect the ashes, we can keep them safely in our care until that time comes. During this time, we will maintain contact with you at agreed, regular intervals.
At the time of the collection appointment
All collections are by appointment only at Geelong Eastern Cemetery, to ensure time, privacy and staff availability.
At your appointment
There are a number of steps required to take place during the appointment:
- You are welcomed into a private meeting room, and although the length of the appointment is entirely based on your needs, up to an hour is set aside.
- Your photo identification, such as a driver’s licence, is checked.
- You will sign documentation to confirm the collection.
- You will receive your loved one’s ashes in the simple urn, placed inside a carry bag.
- A team member will show you the identifying label and have you confirm these details.
We are here to answer your questions, provide information about memorialisation options, and listen if you wish to share memories. You may also choose from GCT’s extensive range of urns and memorial jewellery, with our staff able to transfer ashes during the appointment. If needed, we can also show you how to open the urn or prepare documentation for overseas travel.
Additional appointments can be arranged if you would like to explore memorialisation options in more detail.
Availability of appointments
Collection appointments are generally available within two business days of cremation. For the most accurate appointment availability, please contact our team.
We hope this guide helps you feel prepared and supported. If you would like more information or have any questions, our team is here to help on (03) 5249 3939 or [email protected].
